Complaint

  1. Order
  2. Items
  3. Confirmation

Find your order

You can make a complaint about defective goods within two years of receiving them; report the defect within two months of noticing it. Find your order, choose what your complaint is about, describe the defect and pick the remedy you’d like. We’ll confirm receipt by email right away and resolve your complaint within 30 days at the latest.

You can also make a complaint by email to info@byroman.sk, by letter or by sending the goods to Arfrag s. r. o., Jazerná 639/27, 925 22 Veľké Úľany.